Cookie Policy

The Zambia Road Safety Trust (ZRST) uses cookies and similar technologies on its website to support essential website functions, maintain security, understand how visitors use the site and improve accessibility and performance.

This Cookie Policy explains what cookies are, which types of cookies the ZRST website may use, why they are used and how visitors can manage their choices.

This policy should be read together with the ZRST Privacy Policy.

1. About the Zambia Road Safety Trust

The Zambia Road Safety Trust is a Zambian non-governmental organisation working to reduce road deaths and serious injuries through practical road safety programmes, research, training, advocacy, policy support and partnerships.

For questions about cookies, privacy or the handling of personal information, contact:

Zambia Road Safety Trust
10 Mulundu Street
Woodlands
Lusaka, Zambia

Email: info@zambianroadsafety.org
Telephone: +260 961 475 610
Website: zambianroadsafety.org

2. What is a cookie?

A cookie is a small text file stored on a computer, mobile telephone, tablet or other device when a person visits a website.

Cookies can help a website:

  • operate correctly;
  • remember user choices;
  • maintain security;
  • understand how visitors use different pages;
  • measure website performance;
  • support forms, media and other website functions.

Some cookies remain on a device only while the browser is open. Others remain for a defined period or until the user deletes them.

Cookies may contain identifiers and technical information. Where such information can identify or be linked to a person, its use must be handled in accordance with applicable data-protection requirements.

Zambia’s Data Protection Act No. 3 of 2021 regulates the collection, use, transmission, storage and other processing of personal data and establishes duties for organisations that determine how personal information is processed. (Parliament of Zambia)

3. Types of cookies

Cookies may be described according to who sets them and how long they remain on a device.

First-party cookies

First-party cookies are set directly by the ZRST website. They may support website security, page functions, forms and visitor preferences.

Third-party cookies

Third-party cookies are set by an external service used or embedded on the website. These may arise from services such as:

  • website analytics;
  • video or media platforms;
  • social-media content;
  • security and spam-protection tools;
  • newsletter or event-registration systems;
  • embedded maps;
  • donation or payment services.

External providers may process information under their own privacy and cookie policies.

Session cookies

Session cookies generally expire when the visitor closes the browser.

Persistent cookies

Persistent cookies remain on a device for a defined period or until the visitor deletes them through browser or device settings.

4. Categories of cookies used by ZRST

The exact cookies placed on a visitor’s device depend on the website functions used, the visitor’s choices and the services active on the website.

4.1 Strictly necessary cookies

These cookies are required for the website to operate securely and correctly.

They may support:

  • page navigation;
  • website security;
  • load balancing;
  • contact-form functions;
  • spam prevention;
  • cookie-consent preferences;
  • access to protected areas;
  • basic website administration.

Strictly necessary cookies cannot normally be disabled through the website’s cookie settings because the relevant service may not function without them.

Visitors may block these cookies through their browser, but parts of the website may stop working properly.

4.2 Preference and functional cookies

These cookies allow the website to remember choices made by a visitor.

They may remember:

  • language or display settings;
  • accessibility preferences;
  • form-related selections;
  • previously selected cookie choices;
  • other website preferences.

Where these cookies are not strictly necessary, they should be activated only where an appropriate lawful basis applies.

4.3 Analytics and performance cookies

These cookies help ZRST understand how visitors use the website.

They may collect information such as:

  • pages viewed;
  • time spent on a page;
  • links selected;
  • approximate visitor location;
  • browser or device type;
  • referring website;
  • website errors;
  • general traffic patterns.

ZRST may use this information to assess whether website content is useful, identify technical problems and improve navigation, accessibility and performance.

Where analytics information can be linked to an identifiable visitor, it will be treated as personal information.

Non-essential analytics cookies should not be placed before the visitor has been given an appropriate choice.

4.4 Media and embedded-content cookies

Some ZRST pages may include content supplied by external platforms, such as:

  • videos;
  • maps;
  • social-media posts;
  • document viewers;
  • event tools;
  • other embedded media.

These services may place cookies or collect technical information when the content loads or when a visitor interacts with it.

ZRST does not control all cookies placed by external platforms. Visitors should review the relevant provider’s privacy and cookie information before using embedded content.

4.5 Communications and campaign cookies

Where ZRST uses newsletter, campaign or event services, cookies or similar technologies may be used to:

  • process subscriptions;
  • manage event registrations;
  • measure whether communications are opened;
  • understand whether a link in an email has been selected;
  • assess the reach of a public road safety campaign.

ZRST will use such tools only for legitimate institutional purposes and subject to applicable consent and data-protection requirements.

4.6 Advertising cookies

ZRST does not operate its website as a commercial advertising platform.

However, external services embedded on the website may use their own cookies for profiling, advertising or content measurement. Where ZRST knowingly enables advertising or tracking cookies, they should remain disabled until the visitor has made an appropriate choice.

ZRST does not sell personal information collected through cookies.

5. Cookie consent

When a visitor first accesses the ZRST website, a cookie notice or consent tool may be displayed.

The tool should allow the visitor to:

  • accept non-essential cookies;
  • reject non-essential cookies;
  • choose categories of cookies;
  • obtain more information;
  • change or withdraw a previous choice.

Strictly necessary cookies may operate without a separate optional choice because they are required to provide the website service requested by the visitor.

Preference, analytics, embedded-content or advertising cookies should be handled according to their purpose, technical operation and the applicable lawful basis.

Consent should be specific, informed and freely given where it is relied upon for processing personal data. The Data Protection Commission identifies consent and access to personal data among the rights and safeguards recognised under Zambia’s data-protection framework. (Data Protection Zambia)

6. Changing cookie choices

Visitors may change their cookie choices through the cookie-settings tool available on the website, where that function is provided.

Withdrawal of consent will not affect processing that was lawfully carried out before the visitor changed the setting.

Changing a preference does not necessarily remove cookies already stored on the device. Existing cookies may need to be deleted through the browser settings.

7. Managing cookies through a browser

Most browsers allow users to:

  • view stored cookies;
  • delete individual cookies;
  • delete all cookies;
  • block cookies from selected websites;
  • block third-party cookies;
  • block all cookies;
  • receive a warning before a cookie is stored.

The method differs between browsers and devices. Visitors should consult the help or privacy section of the browser they use.

Blocking all cookies may prevent contact forms, security tools, consent preferences and other parts of the ZRST website from working correctly.

8. Similar technologies

ZRST or its service providers may use technologies that perform functions similar to cookies, including:

  • pixels;
  • tags;
  • local storage;
  • software development kit identifiers;
  • server logs;
  • device identifiers;
  • link-tracking tools.

This policy applies to these technologies where they collect or process information about website visitors.

9. Contact forms and spam protection

The ZRST website may use security and spam-prevention services to protect contact forms from automated submissions, fraud and misuse.

These services may process:

  • Internet Protocol addresses;
  • browser information;
  • device information;
  • interaction patterns;
  • form-submission information;
  • security-related identifiers.

Some security services may be operated by third-party providers and may process information outside Zambia.

Visitors should not submit confidential, highly sensitive or unnecessary personal information through a general website form.

10. Website analytics

ZRST may use an analytics service to understand website traffic and performance.

Where analytics are active, ZRST should configure them to collect only the information reasonably required for website management. Available privacy controls, such as reduced data collection, shortened retention periods or Internet Protocol address protection, should be used where appropriate.

Analytics data should not be used to make decisions that produce legal or similarly significant effects concerning individual visitors.

11. External websites

The ZRST website may link to websites operated by:

  • government institutions;
  • donors;
  • sponsors;
  • technical partners;
  • media organisations;
  • research institutions;
  • training providers;
  • social-media platforms;
  • other third parties.

A link does not mean that ZRST controls the cookies, security or privacy practices of the external website.

Visitors should read the privacy and cookie policies of any external website they visit.

12. International processing

Some website, hosting, analytics, email, security or media providers may store or process information outside Zambia.

Where cookie information constitutes personal data, ZRST will seek to ensure that any international processing or transfer is carried out under an appropriate legal basis and with reasonable safeguards.

The Data Protection Act includes requirements concerning the processing, storage and transfer of personal data, while the Office of the Data Protection Commissioner is responsible for overseeing compliance by public and private organisations. (Parliament of Zambia)

13. Retention

Cookies remain on a device for different periods depending on their purpose.

ZRST will seek to ensure that:

  • session cookies expire when no longer needed;
  • persistent cookies have a defined expiry period;
  • consent records are retained only as long as reasonably necessary;
  • analytics information is not kept indefinitely;
  • cookies no longer serving a legitimate purpose are removed;
  • third-party services apply appropriate retention controls.

The applicable duration of an individual cookie should be shown through the website’s cookie settings or detailed cookie list where technically available.

14. Security

ZRST takes reasonable measures to protect information collected through its website from:

  • unauthorised access;
  • misuse;
  • loss;
  • alteration;
  • unlawful disclosure;
  • accidental destruction.

No internet service can be guaranteed to be completely secure. Visitors should keep their browsers and devices updated and use appropriate device-security controls.

The Data Protection Commission oversees compliance with Zambia’s data-protection framework and publishes guidance and compliance resources for data controllers and processors. (Data Protection Zambia)

15. Visitors’ data-protection rights

Where information collected through cookies constitutes personal data, visitors may have the right, subject to applicable law, to:

  • ask whether ZRST processes information about them;
  • request access to their personal information;
  • request correction of inaccurate information;
  • request deletion where the information is no longer required or has been processed unlawfully;
  • object to certain processing;
  • request restriction of processing;
  • withdraw consent;
  • make a complaint about the handling of their information.

Requests may be sent to:

Email: info@zambianroadsafety.org
Subject: Cookie or Privacy Request

ZRST may request reasonable information to confirm the identity of the person making the request and to locate the relevant records.

16. Complaints

Visitors who have concerns about ZRST’s use of cookies or related personal information should contact ZRST first so that the matter can be examined.

Zambia Road Safety Trust
10 Mulundu Street
Woodlands
Lusaka, Zambia

Email: info@zambianroadsafety.org
Telephone: +260 961 475 610

A person may also contact or submit a complaint to Zambia’s Data Protection Commission where they believe personal information has been processed contrary to the Data Protection Act. The Commission is the national authority responsible for overseeing and enforcing Zambia’s data-protection framework. (Data Protection Zambia)

17. Changes to this Cookie Policy

ZRST may update this Cookie Policy where there are changes to:

  • applicable law or official guidance;
  • website functions;
  • cookies used on the website;
  • analytics or communication services;
  • security tools;
  • embedded content;
  • organisational procedures.

The current version will be published on the ZRST website with its effective date.

Where a material change affects how visitors’ personal information is used, ZRST will provide additional notice where reasonably possible or legally required.

18. Contact ZRST

Questions about this Cookie Policy may be directed to:

Zambia Road Safety Trust
10 Mulundu Street
Woodlands
Lusaka, Zambia

Email: info@zambianroadsafety.org
Telephone: +260 961 475 610
Email subject: Cookie or Privacy Request

.