The incorrect response at a crash scene can result in further injury to victims of road accidents. Well-intentioned bystanders often cause further injuries when they pull victims from vehicles at crash scenes.
Unless there is a fire after an accident, untrained persons should not attempt to remove persons from crashed vehicles. The general rule is to seek professional assistance first.
If an injured person must be removed without professional assistance, keep the head of the victim straight and in line with the spine. Twisting the head of an accident victim during the rescue can cause further injury or even death”.